Banking.Vision
Governance is no longer just a “tick-box exercise” that can be dealt with by maintaining a well-organised filing system. By 2026, the perspective of regulators and auditors will have changed radically: moving away from mere process verification towards an analysis of structural resilience.
Banking.Vision
The success of a compelling customer experience in banking depends not only on new apps or digital services, but above all on how seamless all interactions feel to customers. For banks, this raises a key strategic question: How can fragmented touchpoints be connected to create seamless customer journeys? This article explains why customer experience is becoming a core strategic competency—and is crucial for trust, efficiency, and competitiveness in banking.
Banking.Vision
With around 100 participants, five high-calibre specialist presentations and fascinating discussions, our 14th Trend Conference Regulatory Law took place once again in a hybrid format on 10 March 2026 – and impressed attendees both on-site in Frankfurt am Main and online with its high-quality content and in-depth exchanges. Below is a professional review of the conference day.
Banking.Vision
For a long time, internal audit was seen as a body focused on hindsight. Today, it is increasingly expected to play an active operational role. Business units and executive boards are increasingly viewing it as a ‘sparring partner’. How can the audit function resolve the tension between acting as a detached auditing body and maintaining a close involvement in the organisation?